30-Day Refund Policy / Money-Back Guarantee

At MageModule, LLC, we're confident that you will be happy with your decision to purchase our Magento extensions. That is why we are proud to offer a 30-day* money-back guarantee! If you are not satisfied with your purchase, we offer a full refund within 30 days from the original date and time of purchase.**

Refund Method

  • All approved refunds will be issued to the original payment source only.

Exclusions

  • Installation services purchased. If you submit for a refund of a product for which you also purchased our extension installation service, the amount paid for installation will not be eligible for a refund unless we have not yet performed the installation.
  • Custom development services. Any amounts paid for custom development, extension customization, website customization, or other time-based services are not eligible for a refund under any circumstances.
  • Import and/or Export Extensions. Any extension designed for the purpose of importing or exporting data are not eligible for a refund, except under the terms of our 1-Year Bug-Free Guarantee described here. Unfortunately, Import/Export extensions have a history of being purchased and used for a one-time task and then being submitted for a refund request. In order to stop this abuse, we no longer offer refunds for Import/Export extensions.

Disqualification

  • Any user, customer, or product that infringes upon our copyright or our End-User License Agreement will be disqualified from eligiblility for a refund.
  • Any payment for which a chargeback or payment dispute has been filed will be disqualified from eligiblility for a refund.
  • Anyone other than the original purchaser is not eligible to request a refund.
  • Any user or customer that does not uninstall and destroy ALL copies of the software will be disqualified from eligiblility for a refund.

*Refund eligibility periods are marked on individual product pages. The refund period summary can be seen by clicking the button directory underneath the "Add to Cart" button on individual product pages. While 30 days is our standard refund eligibility period, some products may have a longer or shorter refund period.

**Extensions will become deactivated at time of refund and license to use the extension will be revoked.

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